This policy explains how Neuratac Technologies Pvt Ltd. handles information for NMail AI users, admins, visitors, and billing contacts.
We may collect company name, admin email, mailbox user details, mobile number, website, address, domain records, login/session details, billing data, invoice data, support messages, and technical metadata such as IP address, browser, device, referrer, and UTM/source parameters.
NMail AI processes mailbox data so users can send, receive, search, organize, secure, and manage business email. AI features may process email content to draft replies, summarize threads, categorize messages, detect priority, translate messages, extract business details, or identify spam and phishing risk.
We use information to provide email hosting, authenticate users, verify domains, manage billing, generate invoices, provide support, improve security, monitor abuse, comply with legal requirements, and improve product performance.
Billing information is used to calculate active accounts, GST, discounts, overdue amounts, payment status, invoices, and payment reminders. Payment processors or banking providers may separately process payment transaction data under their own policies.
We use secure session cookies for login and CSRF protection. We may store UTM/source parameters, ad click identifiers, referrers, and campaign details to understand signup sources and marketing performance.
NMail AI is positioned around Indian data hosting expectations for Indian businesses. We use administrative controls, encrypted access patterns, authentication, and operational safeguards to reduce unauthorized access risk.
We retain account, billing, audit, and service records as needed for operations, legal compliance, security, dispute handling, backups, and tax/accounting requirements. Mailbox data retention may depend on customer configuration, subscription status, and deletion requests.
For privacy questions or data requests, contact contact@neuratac.com.