These terms apply to NMail AI business email hosting, admin tools, webmail, billing, and related services provided by Neuratac Technologies Pvt Ltd.
NMail AI provides custom domain business email hosting, mailbox administration, DNS guidance, webmail access, AI-assisted email features, billing tools, and related support. You are responsible for using the service lawfully and maintaining accurate account, company, domain, and billing information.
Company admins are responsible for user access, mailbox passwords, domain ownership, DNS changes, and activity under their workspace. You must not share credentials publicly, bypass access controls, abuse trial or free mailbox limits, or attempt unauthorized access to another tenant or mailbox.
You may not use NMail AI for spam, phishing, malware, impersonation, unlawful bulk email, harassment, fraud, prohibited content, or activity that harms sender reputation, platform security, mail infrastructure, or other users.
Email delivery depends on correct DNS records, domain verification, sender reputation, recipient systems, and third-party network policies. We may provide DNS guidance, but you remain responsible for publishing and maintaining records such as MX, SPF, DKIM, DMARC, and verification records.
AI Reply, Smart Compose, Smart Categories, AI Summary, Priority Inbox, AI Translation, Follow-up Assistant, Email Extraction, and related features are assistive tools. Users should review AI-generated content before sending or acting on it.
Paid mailbox charges are calculated using active paid accounts, plan price, coupon discounts, previous dues, overdue amounts, and applicable taxes. The standard paid plan is Rs. 99 per paid user/month plus applicable GST unless a written custom plan applies.
Invoices are generated monthly, normally on the 1st of each month. Payment is expected by the 5th unless another due date is shown. Applicable GST, currently 18% where applicable, is added to taxable charges. Customers are responsible for providing correct billing and tax details.
Coupons, promotional credits, and discounts apply only when valid and eligible for the account, plan, campaign, or billing period. Discounts may be limited by duration, mailbox count, domain, source campaign, or custom approval and cannot be exchanged for cash.
Refunds are generally not issued for partial months, used mailbox periods, completed domain/DNS setup work, active accounts, consumed infrastructure, or services already delivered. Confirmed duplicate payments or billing errors may be refunded or adjusted against a future invoice. Cancellation stops future billing after the active billing period, subject to unpaid dues and any written custom terms.
Overdue balances may be shown in billing and payment reminders. A 10% overdue fine may apply after 15 days where applicable. Failed, reversed, or delayed payments may lead to restricted access, mailbox suspension, blocked mailbox creation, or service interruption until dues are cleared.
Customers should export or migrate required mailbox data before cancellation. After cancellation, expiry, or suspension, paid mailbox access may be restricted. Retention and deletion may follow operational backup, compliance, billing, and dispute-resolution timelines.
We may suspend or restrict access for non-payment, security risk, abuse, unlawful use, domain ownership disputes, infrastructure risk, or violation of these terms. You may request cancellation by contacting support or using available account controls.
For terms, billing, or service questions, contact contact@neuratac.com.